Our Quality Services include: 

Click Here to see our Products and In-Home Services

Service, Systems, Upgrades and Parts

At Rix we offer a wide range of products and services that is growing and constantly changing with technology as well as home and business demands. Our professionals remain current with the latest technology and offer advice and support in many aspects not limited to the list below. Hardware, software, virus and spyware are a specialty in their own right these days. When these bugs infect the computer user, we usually hear about them first and are able to provide rapid fixes We stock and can order in a wide variety of computer systems, performance upgrade components and parts.

Preventative Maintenance

Inspection, cleaning and regular preventative maintenance will ensure that potential hazards are kept at bay. In Queensland more than any other State the ravages of heat, humidity and even geckos cause many hardware problems with computers. All hardware and the software components in your system are inspected, cleaned and checked for wear and tear. Our engineers visit your site and perform a service based on a checklist of maintenance items. We guarantee that problems will be reduced and your computer is in peak performance.

Fault Finding and Resolution

Fault locating and resolution are often be beyond the average users capabilities. We will come to your location with trained computer professionals and fault-find using industry proven processes and procedures. Most faults we will have experienced before and we will give you an estimate of to resolve the problem. Remember our promise, no fix, no fee.

Faulty Component Replacement

As with most electronic devices, computers will develop problems in one of its internal components. Our experience in most brands of computers allows us to determine which component has failed, source the replacement part, install it, and then test it to make sure that the replaced part is compatible and functions correctly. All replacement parts carry a 12 month warranty.

Hardware and Software Upgrades

Most computers can be given a new lease on life by upgrading hardware and/or software to the equivalent of today's power machines. Sometimes an upgrade is required to run new software, new operating systems or the latest applications. We come to your business or home and discuss your requirements and provide a plan for the upgrade. Beware of backyard operators or the family friend, who often overlook important requirements for an upgrade. We guarantee a smooth and painless upgrade path.

Diagnosis and Troubleshooting

The most annoying problems will occur intermittently with no method behind their appearance. These are particularly frustrating to solve as a user and quite often will not occur when a technician comes to look at it. These problems are difficult to find because of the lack of certainty as to whether it is a hardware or a software issue. We can "nut-out" these problems using our 25 years of experience in the IT industry and provide certainty with an agreed resolution plan.

 Software Installation and Configuration

Software installation provided by manufacturers of products normally is performed without incident. However with plethora of hardware and software combinations available in the market, it can often turn to disaster with hours of wasted effort and sometimes the machine completely mucked up and not functioning. Especially after the effects of a virus attack, reinstallation of software can be troublesome. Our engineers know the ins-and-outs of most common applications and their quirks and can get you back on-line very quickly.

Network and Internet Design

The advantages to networking more than one computer at home or in the business are many that increase collaboration and sharing of information. The main uses for a network include the sharing of internet access, access to all printers and your documents and databases. We can design and install a network in your home or business including cabling, wireless equipment, configuration and the organization of broadband Internet access.

Computer and Software Training

A great deal of applications today are so fully featured that the average user can become frustrated in their usage. Even the latest versions of Windows has changed many of the ways computer users interact with their machine. Our engineers can offer training in most common products in use so that you can become productive and gain a basic understanding of how they function and their interaction with the computer. Training can be tailored to your needs and time frames from basic Windows operations to more complex topics.

On-Site Support and Expert Advice

Small and home businesses as well general home use often require the support of a professional when computer decisions. Unfortunately there are many so called "experts" who often give advice based on hearsay or unfounded knowledge. Don't spend that hard earned money on hardware and software that you may not need. Don't be wrapped in the hype of large chain operators who are commission based and can provided flawed advice based on the best deal for them. Contact us so that we can help you through the process. We do not have any allegiances to any manufacturer and therefore have no vested interest in making you buy items that we have in stock. As we have a vested interest in maintaining our reputation and rely on your recommendations to others, we guarantee satisfaction.

Computer Backup, Procedures and Recovery

All users whether at business or in the home have important data saved on their hard drives. In most cases they have not backed up this data making it especially vulnerable when hardware of software malfunction. We have seen many disasters where a computer has lost all data without any chance of recovery. We can help you put a backup process in place that will cover your vital data needs. In the event of data loss or corruption we can assist in the recovery of files from backup.

Consulting and Forward Planning Advice

Our team on qualified engineers, technicians and business analysts have over 25 years of consulting experience. We provide consulting services to address most Information Technology and Telecommunication (IT&T) and computer management subjects. If we cannot provide a particular service ourselves we can supply you with highly experienced consultants from or extensive network that can assist in your technology directions and decisions.

Click Here to see our Products and In-Home Services